Helpful staff made check-in easy.

During my stay, I faced several frustrating issues. The elevator was broken, which was a significant problem since my mother uses a walker, leaving us to climb up to the fourth floor. Additionally, my requests for room cleaning were ignored even after reaching out to the front desk, which was highly disappointing. Overall, I felt neglected and uncomfortable.

The room was spacious and very clean, making for a comfortable stay. Enjoyed the pleasant and hardworking breakfast crew, which added a nice touch to the morning. However, the breakfast options were somewhat limited, especially regarding egg choices, and the pool being closed was a disappointment. Additionally, a friend experienced significant issues with room requests, stating that the substitute room smelled of cigarettes, which was quite off-putting.

The room was colorful and spacious, making our stay super comfortable. Plus, it was great for relaxing time after a busy day.

Staff provided exceptional early check-in support.

We stayed at the hotel for one night and enjoyed our experience immensely. The staff were incredibly friendly and made our children feel welcomed. The breakfast had a fantastic variety including pancakes and fresh fruit, setting a great tone for our day. Plus, the hotel is conveniently located near the Aquarium, which was fun for the whole family.

My kids wished the pool was open during our stay.

great service but room cleanliness needs attention

The extraordinary customer service truly stood out during my stay. When my husband was ill, the staff went out of their way to assist us, even helping to find urgent care. Loma Rao and Lawn were exceptional in their attentiveness. The room was spacious and clean, which made our stay comfortable.

I truly appreciated the spacious and clean room, which made it easy for me to move around comfortably. The lobby was welcoming, and I found the staff to be particularly kind and attentive during my entire stay.

More handrails in the bathroom would be helpful.

The room was clean and spacious with nice amenities. Unfortunately, the pool was closed during our stay. Would stay again if pool is open.

The staff was incredibly friendly and attentive, making our

stay enjoyable despite a few hiccups. The breakfast options were satisfactory, but the pool was unexpectedly closed. Overall, the cleanliness of the room stood out as a highlight, and I appreciated the effort the staff made to accommodate us.

Pleasant Stay with a Few Hiccups

Our group enjoyed a clean, spacious room and the staff was accommodating. The highlight was the delicious cinnamon rolls at breakfast! It would be best to arrive early so that all the options are available. Overall, a decent choice, just plan your meals ahead.

Just a reliable pick for a concise stay in Owings Mills with great value-to-price ratio. I appreciated the hot breakfast—it was served on time and met my needs. Consider checking in early to avoid long waits.

Great staff and clean rooms, but the parking situation could be better.

During my recent stay at this holiday inn express, the staff were super helpful and accommodating. The room was spacious and clean, with comfy beds that exceeded my expectations. The breakfast spread included freshly baked cinnamon rolls which were a nice touch for our group visit.

pool was closed during our stay.

Great stay, loved the breakfast!

Had a nice night here. The staff were super chill and helpful, and our room was really clean and comfy. Breakfast had a good variety of food, especially those biscuits! Just wish the pool was open on Mondays. it was a bummer since we were looking forward to that.